Who is Paystone?
Paystone (formally Zomaron) is a leading provider of payment processing and user-friendly customer engagement solutions that help North American businesses of all sizes turn everyday transactions into meaningful customer interactions. Our seamlessly integrated suite of automated payment processing, customer loyalty, and gift card solutions is used by brands such as The ALDO Group, The Source, Booster Juice, Global Pet Foods, Kernels Popcorn, and 50 of the MTY Food Groups restaurant brands at over 25,000 locations across Canada and the United States.
Why did Zomaron rebrand to Paystone?
Over the past year, we’ve been working hard to expand our offerings beyond payment processing in order to better serve our clients and partners. Having achieved this, we thought we deserved a makeover. The Paystone brand is meant to reflect our mission to provide merchants with solid solutions for growth and our desire to make some ripples in the fintech space. You can read the full press release
Will my existing contract continue to be honoured? (POS West, NXGEN, Zomaron, and DataCandy contracts)?
Paystone will honour the terms and conditions of existing contracts for all POS West, NXGEN, Zomaron, and DataCandy clients and partners. There is no change in agreed-upon support policies, service-levels, pricing, and processing rates to clients as a result of these acquisitions and rebrand.
What solutions does Paystone offer and how will they benefit me?
We will continue to offer the same payment processing and merchant services as we did under the name Zomaron. We now also provide customer loyalty and branded gift card solutions for both small and enterprise-sized businesses. As a one-stop-shop for payments, gift, and loyalty solutions, we’re excited to offer our clients solutions that work together seamlessly and help grow their businesses.
As a Paystone client, how will this rebrand affect me?
Starting Nov 4, 2019, you will see the following changes:
mail communications will now come from Paystone, including notifications about your monthly processing statement. To continuing receiving these account notifications, please ensure Paystone emails are not routed to your spam folder.
The login page (previously the Zomaron Hub) that you access to view your transactions, batches, settlements, reports, and monthly processing statement will be Paystone branded.
Our website www.paystone.com also has a new look and experience. On November 1st, Zomaron.com will be redirected to a newly built web experience on Paystone.com.
Who should I contact for product support?
You can continue using our usual support channels. Please call 1-888-900-9192 to get into contact with a specialist or email support@paystone.com.
How will I know if there is a change to my account team?
We are committed to ensuring a smooth transition for all clients. Account teams will remain the same.
What is Paystones company mission?
We provide customer engagement solutions that help merchants turn everyday transactions into meaningful interactions and opportunities for growth.
What is happening with Zomarons social media accounts?
All of our new social media accounts will be branded as Paystone. To keep up with us, please follow us on our new Paystone social media accounts: